Exhibit A Mysteries sells downloadable digital products (evidence packet PDFs and access to the accompanying web engine). Because these files are made available to you immediately upon purchase, all sales are final: we do not offer refunds, returns, or exchanges once a purchase has been completed, except in the case of a genuinely faulty file or broken download as described below.
By completing a purchase, you acknowledge and agree that:
- Access to the digital files (PDF evidence packet and web engine login) is granted immediately, and this constitutes delivery of the product.
- Once delivered, the product cannot be "returned" in the way a physical good can, and the purchase is non-refundable.
- This applies regardless of whether the files have been downloaded, opened, printed, or played.
Faulty file / broken download exception
If your download is genuinely faulty — for example, a corrupted or unopenable PDF, missing pages, a web engine login that won't load, or content that doesn't match the case you purchased — contact us at info@exhibitamysteries.com with your order details and a description of the issue. We will investigate and, where a fault is confirmed, provide a corrected file or restored access at no charge. This exception covers genuine technical faults on our end; it does not cover change of mind, difficulty solving the case, or issues caused by your own device, software, or internet connection.
Legal basis
South African consumer law generally gives consumers a cooling-off right for electronic transactions under section 44 of the Electronic Communications and Transactions Act, 25 of 2002 ("ECT Act"). However, section 42(1)(g) of the ECT Act excludes electronic transactions for audio or video recordings or computer software from this cooling-off right once they have been unsealed (i.e., accessed or opened) by the consumer. Our Products — a PDF evidence packet and accompanying web engine access — are digital content of this kind, made available to you immediately and in full upon purchase. This is the basis for our no-refunds-after-delivery policy above. Nothing in this policy limits any other right you may have under the Consumer Protection Act, 68 of 2008, or the ECT Act that cannot lawfully be excluded.
Questions or issues?
If you have a query about your order — including problems accessing your files, a suspected technical fault, or a billing concern — please contact us at info@exhibitamysteries.com and we'll be glad to help.