This Privacy Policy explains how Exhibit A Mysteries ("we," "us," "our") collects, uses, and protects your personal information when you visit this website or purchase a Product, in accordance with South Africa's Protection of Personal Information Act (POPIA).
1. Information we collect
When you place an order, we collect the personal information necessary to process it. For a standard guest checkout, this typically includes:
- Name
- Email address
- Billing address (if required by our checkout process)
- Order details (which Product(s) you purchased, date, amount)
We do not require or offer account creation, so we do not store login credentials, saved payment methods, or order history tied to a persistent profile beyond what's needed to fulfil and record the transaction itself.
If you sign up for our newsletter, we additionally collect your email address for that specific purpose — see Section 12 below.
2. Payment information
Payments are processed by Yoco, a third-party, PCI-compliant payment gateway. We do not receive, see, or store your card number, expiry date, or CVV at any point — that information is entered directly into Yoco's secure payment page and handled entirely by Yoco under its own privacy and security policies. We only receive confirmation that a payment succeeded or failed, and a transaction reference.
3. How we use your information
We use the information collected to:
- Process your order and deliver your Product (evidence packet download and web engine access)
- Send order confirmations, download links, and related customer service communications
- Maintain records required for South African tax and consumer protection law
- Respond to support queries you send us directly
We do not use your information for automated marketing profiling, and we do not sell or rent your personal information to third parties.
4. Who we share information with
We share limited personal information with the following third parties, only as needed to run the site and fulfil orders:
- Yoco — payment processing
- Our web hosting provider — to operate the website and store order records
- Email delivery service (if applicable) — to send order confirmations and download links
We do not share your information with advertisers or data brokers.
5. Cookies
This website uses cookies, managed through a cookie consent tool, to support essential site functionality and, where you consent, analytics. You can manage or withdraw cookie consent at any time using the cookie preferences control on the site.
6. Data retention
We retain order and transaction records for as long as required by South African tax and consumer protection law, and no longer than necessary for that purpose.
7. Your rights under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal obligation to retain transaction records
- Object to processing of your information
- Lodge a complaint with the Information Regulator (South Africa) if you believe your information has been mishandled
To exercise any of these rights, contact us at info@exhibitamysteries.com.
8. Security
We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, or disclosure. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children's privacy
This website and our Products are not directed at, or intended for use by, children under the age of 18.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact us
For any questions about this Privacy Policy or how your personal information is handled, contact us at info@exhibitamysteries.com.
12. Newsletter
If you choose to sign up for our newsletter, we collect your email address for the sole purpose of sending you news, updates, and offers about Exhibit A Mysteries. We do this on the basis of your consent. You can withdraw consent and unsubscribe at any time using the unsubscribe link included in every email, or by contacting us at info@exhibitamysteries.com. We do not add customers to the newsletter list automatically as part of an order — signup is a separate, opt-in action.